Help

A few answers before you get started.

Is my booking confirmed?

A request starts as “Requested”. It becomes “Accepted” when the business confirms a place. Check your enquiry inbox for their reply and agree on any final details.

Where do I pay?

Arrange payment directly with the provider. IdleHours never asks customers to check out or subscribe to book a service.

Can I cancel?

Open the enquiry and choose “Cancel request”. Read the provider’s cancellation terms before requesting a booking, and contact them directly about any deposit or fee.

What does verified mean?

We have reviewed the business’s submitted details. A badge does not mean government endorsement, verified service quality or a guarantee.

Something doesn’t look right

Use “Report this offer” on the offer page. If you disagree about whether a service happened, record a disagreement in your enquiry. An administrator can review the event history and evidence.

Need account help?

Support contact details will appear here when registrations open. Existing account holders can report an offer from its detail page.